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Return Policy

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RETURN POLICY                                                                                                                        
 

At ModernMarketplace, we are committed to your satisfaction. Therefore, we have developed what we believe to be an easy and fair return policy for all products purchased on our Web site. If you are unhappy with your purchase, for any reason, you may return that item within 30 days of delivery. All returns are subject to the following conditions:

  1. If you wish to make a return, please call our customer service department at 1-888-927-8780 to receive a “Returned Merchandise Authorization” (RMA) and the address for return. Please do not attempt to return a product without a RMA. We ship product from many different locations throughout the United States and need to make sure it gets returned to the proper warehouse. We will not issue a refund for any products returned without an authorized RMA.
  2. We will only accept returns of products that are new, unused, and in the original packing. We cannot accept returns on products that have been partially or completely assembled. Please do not send back product that is not in its original packing, as it will most likely get damaged, and we will not be able to process a refund. We are unable to return mattresses or bedding products that have been slept on.
  3. Please do not return product that has been damaged in any way. If you received the product damaged, please follow our Damage Policy. We will be happy to get you a repair or replacement free of charge. Damages must be reported within 48 hours of delivery.
  4. You will be responsible for round trip shipping charges on all returns. Even if your product came with free shipping, we will deduct our actual shipping cost from the amount we refund. This is standard policy for all online furniture retailers offering free shipping.  Products must be returned on an approved furniture transport company. Our customer service department will provide this information on the return authorization.
  5. All approved return authorizations will be subject to a 15% restocking fee. This amount will be deducted from the amount we refund, in addition to our actual outbound shipping charges. If you choose to exchange your product with one of equal or greater value, or take a store credit, we will waive the 15% restocking fee. You will still be responsible for round trip shipping charges.
  6. Special Orders cannot be refunded. A special order is defined as any order where an attribute such as fabric, finish, color, size, or customization has been selected.

If you would like to request a return, please call our customer service department at (888) 927-8780. All refunds will be issued after the returned merchandise has been received and inspected to verify that the above conditions have been met.

 
 
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