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FAQ's

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Frequently Asked Questions

Frequently Asked Questions

Q: Is there a warranty on the product you sell?
A:

Absolutely! We only sell new merchandise from some of the world’s most reputable companies. Every product we sell comes with a manufacturer warranty. Most manufacturers warrant their product for at least one year for product defects and workmanship. The specific warranty details for each item can be found on the warranty tab of the item’s detail page. ModernMarketplace also offers extended warranties that will extend some or all of your warranty to 5 years from date of delivery. Many of these extended warranties cover accidental damage such as rips, tears, burns, spills, stains, and more. For this reason, we strongly recommend adding an extended warranty to your purchase. You can do this at checkout or at any time before the delivery of your order by calling our customer service department at (888) 927-8780.

Q: Does the furniture require assembly?
A:

Some of the furniture items sold on ModernMarketplace do require assembly. In almost every case, the assembly is very simple and straightforward. The parts, instructions, and in many cases, the tools required for assembly will be included with the product. You can of course opt for our white glove “GOLD” delivery service and let our delivery team assemble the product for you.

Q: Will the color and finish of my furniture exactly match the picture?
A:

We always use the highest resolution, best quality picture available from the manufacturer. You can expect the pictures to be very good representations of the actual product; however, we do not guarantee exact matches on fabric color or finish. Wood and fabric samples are available for most of the products sold on our Web site. Please contact customer service at (888) 927-8780.

Q: What is your cancellation policy?
A:

You may cancel your order at any time prior to the product being pulled by the manufacturer for shipping. Please understand that to expedite delivery, we place the order with the manufacturer almost immediately and it is typically pulled for shipping within 48 – 72 hours or sooner. Exceptions: SPECIAL ORDERS CAN NOT BE CANCELLED ONCE THEY HAVE BEEN PLACED WITH THE MANUFACTURER. A special order is defined as any order where an attribute such as fabric, finish, size, color, or customization was selected. To cancel your order, please call customer service immediately. If your order falls within our cancellation policy, our customer service representative will give you a cancellation authorization number and will credit any charges to your account. Please keep this cancellation number, as you will be required to provide it if any discrepancies occur. Orders where the delivery is refused will be subject to our return policy, including restocking fees and shipping charges.

Q: What is your return policy?
A:

ModernMarketplace makes returns and exchanges easy and hassle free. Please read our complete return policy for the specific details.

Q: How long does it take to receive my order?
A:

ModernMarketplace works with over 50 different vendors and the lead time varies with each. However, generally speaking, most orders ship from the manufacturer within 7 – 10 days and you can expect to receive your delivery in 2 – 3 weeks. We have included an estimated delivery time on each of our item’s detail page. Please understand that this is only an estimate based on the information on hand, and in no way is a guarantee.

Q: How do you ship my order?
A:

You order will be shipped directly from the manufacturer to your home using our network of professional delivery companies. Occasionally for smaller items, we will use UPS or FEDEX, but generally speaking your order will be delivered by a uniformed, professional delivery crew trained in handling large items such as furniture and bedding. Our standard FREE delivery includes “threshold delivery” (drop off in first dry area). Additional white glove delivery options are available. For complete options, please see the Shipping Information section of our customer service page.

Q: What if something is damaged or missing on my order?
A:

We are very cognitive of offering products and delivery services that minimize the risk of receiving damaged product. However, in the event of receiving damaged or missing parts of your order, please contact our customer service department immediately. Please note any damage or missing items on your delivery receipt and have the driver sign your copy. In the event of concealed damage, please email a picture of the damage to our customer service department. If there is obvious and severe damage to the cartons of your order, please refuse the damaged portion of the delivery and contact our customer service department immediately. Please do not refuse the entire order if it is only partially missing or damaged. All damaged and missing items of your order must be reported to customer service within 48 hours. For additional details, please read our Damage Policy.

Q: Can I place my order by phone?
A:

Yes. Our customer service department will be happy to assist you with any phone orders. We are open Monday - Friday, 9:00am - 7:00pm ESDT and Saturday, 9:00am - 5:00pm ESDT. We are closed on Sundays so our employees can worship and spend time with family.  Please call us at (888) 927-8780.

Q: What method of payments are accepted?
A:

ModernMarketplace accepts most major credit cards, including Visa, Mastercard, Discover, and American Express. We will also accept checks and money orders; however, your order will not ship until the check has cleared. Finally, for your convenience, we are happy to offer 0% financing through our affiliation with BRANDSOURCE, one of the nations largest furniture, appliance, and electronics buying groups.  To start the application for 0% financing and your new Brandsource Credit Card,  APPLY HERE!

Q: When will my credit card be charged?
A:

Because we expedite all orders and orders cannot be cancelled after they are pulled for shipping, we charge your credit card within 24 – 48 hours of receipt of the order.

Q: Do you charge sales tax?
A:

We are not required to collect sales tax on any orders shipped outside the State of Indiana. We will add the appropriate sales tax to any orders shipped to an Indiana address. If you are an Indiana tax exempt organization, please contact customer service to assist you with your order.

 
 
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