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Damage or Missing Items Policy

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DAMAGE OR MISSING ITEMS POLICY                                                                                           

All products are shipped directly from the manufacturer to your home by professional furniture transport companies and delivery teams to minimize the likelihood of damage or lost products. Please rest assured that we will always take care of any concealed damage, damage caused by our delivery company, or missing product, without charge to you, as long as these procedures are followed:

  1. Always inspect your order while the furniture delivery company is still at your home. Please note any damage to the cartons on your delivery receipt and have the driver sign your copy to verify. If there is obvious damage to an item or severe damage to a carton, please refuse that portion of the delivery. Please do not refuse the entire order, but only those items that have obvious damage. If there are any items missing from your order, please note the shortage on your delivery receipt and have the driver sign your copy to verify.
  2. Please keep all original packing until you have the opportunity to inspect the product for concealed damage. In the event the product needs to be replaced, the damaged product will need to be sent back in its original packing.
  3. Please contact our customer service department at (888) 927-8780 upon notice of any damaged or missing items. All damage must be reported within 48 hours of your delivery date. We will expedite the repair or replacement of any damaged items and/or missing items.
  4. Most damage claims will require you to email a picture of the damage, and the product serial number, to our customer service department for processing.
  5. Never return a damaged product without first calling customer service. We will issue a Return Merchandise Authorization (RMA), and schedule a pickup for the damaged product if necessary. Money will not be refunded for product returned without an authorized RMA.
Stanley Resort Collection
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Montage 5 yr Protection