Lifetime Limited Warranty - Frames, Springs, & Mechanisms
Frames, spring systems, motion mechanisms, and specific fixtures are under warranty to be free from manufacturing defects for the life of the product (this includes, but may not be limited to, swivel bases, swivel/rocker bases and sleep sofa mechanisms).
3-Year Limited Warranty on Innerspring Mattresses
Standard Rowe Fine Furniture Sleep Sofa Innerspring Mattresses are under warranty to be free from manufacturing defects and against the loss of foam resiliency for three (3) years.
Optional CloudCoil Sleep Sofa Mattresses are under warranty against defects in materials and workmanship for three years, including the air mattress bladder; the separate electric pump is under warranty against defects in materials and workmanship for 1 year.
Limited Lifetime Warranty – Cushion Cores
Foam cores in the 300-CC, F400 and M850 Series cushions are under warranty to be free from manufacturing defects and against the loss of foam resiliency for the life of the product, with validation of normal wear and tear and confirmation by manufacturer of resiliency loss.
Feather Soft Cushions consist of a high resiliency foam core wrapped with super-soft foam, surrounded by a balanced blend of down, feather and multi-denier polyester fibers, encased in a channeled down-proof ticking. While this breathable ticking is down-proof, and creates a feather barrier, feathers will poke through the fabric from time-to-time. This is considered normal performance and is not a defect. Feather Soft cushions are under warranty against defects in materials and workmanship for one (1) year.
Cushion Care and Performance Characteristics
Our 1.8 density high resiliency (HR) foam cores are environmentally friendly, containing no ABAs or CFCs. Also there are no PBDEs and we use Halogen free fire retardants. While foam will soften, it should not lose resiliency or the ability to recover from compression. Polyester wraps, used to create surface softness, will, over time, lose some of the initial loft, which may contribute to cushion flattening and wrinkling. This is normal.
Our softer and more casual cushions, the M850 series, Feather Soft cushions and cushion packages will, by design, flatten, wrinkle and soften. We suggest you fluff these cushions as you would fluff the feather or down pillow you sleep on.
You can prolong cushion life and keep your cushions looking fresh by turning and rotating them regularly. You may also want to regulate the cushion core and polyester wrap by unzipping the casing and adjusting the fit of the core and polyester wrap. We do not suggest removing the cushion core from the casing.
One (1) Year Limited Warranty - fabrics, filling materials & fastenings
Upholstery fabrics, including slipcovers, are under warranty for one (1) year against seam slippage, fraying and dye transfer, but only if any cleaning conforms to industry standard methods. This warranty does not cover wearing, wrinkling, fading, pilling or fabric that has been treated with a dealer or consumer applied soil repellent.
Prolong the Life of Your Fabric
Dust and dirt promote premature fabric wear. Vacuum the surface of your furniture regularly, including the deck under the cushions, with the upholstery attachment of your vacuum cleaner. Direct sunlight can cause some fabrics to fade. Care should be taken to limit the amount of direct sun on any piece of furniture.
Foam filling materials are under warranty for one (1) year against the loss of foam resiliency.
Zippers and seams are under warranty for one (1) year against failure, including seam slippage.
Our Promise
Within the provisions, time allowances and limitations of this warranty, we promise to repair or replace, at our option, any part or parts we deem to have manufacturing or material defects.
Service
To request service under this warranty, contact the authorized Rowe Fine Furniture Retailer from whom you purchased your Rowe Fine Furniture furniture. The Retailer will, in turn, contact us. Certain defects may be repaired in your home with our authorization for the first year. If the repair cannot be completed in your home, arrangements must be made with the Retailer to transport the furniture to the Retail location. The Rowe Fine Furniture Warranty does not include the cost, if any, of transportation to or from the retail location. The Retailer will contact our Factory Service Center to schedule a pick up from the Retailer and subsequent service. The Rowe Fine Furniture Warranty does not include the cost of transporting the furniture to and from the Factory Service Center after one (1) year from the date of purchase. If service is not handled through the retailer where purchase was made, shipping and handling charges will apply.
Certain information is required to process a request for service. We suggest that you keep your sales receipt and make a record of the Serial Number for each piece of furniture that you purchased. In addition, we suggest that you activate your Rowe Fine Furniture Warranty by registering your furniture purchase with us by visiting our website www.rowefurniture.com. You will find the Style and Serial Numbers on the white label sewn to the underside of the piece of furniture. Without proper validation of the furniture the warranty will not be valid.
If either you or the retailer has moved, you may call our Customer Care Department directly at 1.800.421.7693.
Rowe Fine Furniture shall, in no event, be responsible for any incidental or consequential damage and in no event shall the responsibility of Rowe Fine Furniture exceed the purchase price of the product or its replacement. Some states do not allow the exclusion or limitation of incidental or consequential damage, so the foregoing limitation or exclusion may or may not apply to you.
Warranty Limitations
The Rowe Fine Furniture Warranty is limited in that it is provided to you, the original purchaser and owner. The Rowe Fine Furniture Warranty does not apply to furniture that has been abused or used in a business environment and/or for commercial purposes. The Rowe Fine Furniture Warranty only applies to furniture used for normal residential purposes.
Our warranty does not cover products sold in “distressed” or “as is” condition, products sold “second hand” or products purchased from a retailer, or any other form of reseller not authorized by Rowe Fine Furniture Fine Furniture, Inc. to sell our products. All warranties cover labor for 1 year only.
All of the Limited Warranties set forth below are subject to these Warranty Limitations.